Who we are
The Rodeo Lane is an automotive detailing studio based in Varanasi, India. This Privacy Policy explains what personal information we collect through this website, why we collect it, how we use and protect it, and the choices you have.
It applies when you browse the website, contact us through the enquiry form, or otherwise interact with us online. It does not apply to information we exchange with you directly by phone, message, or in person, except where we refer to it here.
Information we collect
We keep this simple. The website collects only what you type into it, plus the basic records our hosting platform needs to serve the site.
- Enquiry form: when you contact us through the website, you choose what to share — your name and email address, and optionally a phone number, the service you are interested in, and a message about your vehicle or requirements.
- Vehicle and service details: when you book work with us, we record the vehicle, service, and scheduling details needed to perform that work and stand behind it.
- Technical records: our hosting and platform providers may keep standard operational logs (such as request records) to run and secure the website.
How we use your information
We use personal information only to run the studio and respond to you:
- answering your enquiries and providing estimates or quotes;
- scheduling, performing, and recording detailing work;
- communicating with you about appointments, services, and your vehicle;
- keeping the business records we are required to keep; and
- maintaining and improving the website.
Privacy law
We handle personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023. We collect and use personal data only for the purposes described in this policy, and if you ask us to limit how we use it, we will do so as far as we reasonably can.
How we share information
We do not sell, rent, or trade your personal information. We share it only:
- with the service providers that operate this website and deliver our notifications (such as hosting, database, and email delivery providers), who process it on our instructions for the purposes above;
- when we are required to by law or in response to a valid legal process; or
- in connection with a genuine business transfer (such as a reorganisation), in which case we would tell you beforehand if the use of your information materially changed.
Cookies and analytics
At the time of this update, the website itself does not set advertising cookies and does not run third-party analytics or behavioural tracking. Our providers may use essential technical records to keep the site secure and available. If we add cookies or analytics later, we will update this policy first.
Data retention
We keep personal information only as long as the purposes in this policy require and as long as we need it to meet legal or record-keeping obligations. Enquiries that do not turn into bookings are reviewed and deleted periodically; records of completed work are kept as business records.
Your rights and choices
You can ask us to tell you what personal information we hold about you, to correct or delete it, or to stop using it for a purpose you object to. You can also raise a privacy concern or grievance about how we have handled your data.
To exercise any of these, write to us at verenasx800@gmail.com or rodeolane.65@gmail.com. We will respond within a reasonable period and may ask for basic details to locate your information.
Security
We use reasonable technical and organisational measures to protect the information we hold. No website or transmission method is completely secure, so please do not send information through the enquiry form that is not needed for your enquiry.
Children
The website is intended for a general audience and is not directed at children. We do not knowingly collect personal information from children. If you believe a child has sent us their details, write to us and we will delete them.
Changes to this policy
We may update this policy as the website or our practices change. The “Last updated” date above always reflects the current version, and material changes will be described on this page.
Contact us
For any question, request, or complaint about privacy, write to verenasx800@gmail.com or rodeolane.65@gmail.com or speak to us at the studio in Varanasi, India.